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Deliveres & Returns

This section is important to provide clarity on your options around delivery, your time requirements, accessibility to our support (assured human response to emails) and how to return goods. Please take note that we recommend hiring a fully qualified auto electrician to install the camera in your vehicle as there is the risk of invalidating your warranty and complicating the exchange or return process if you attempt to do this yourself without a designated kit.

Delivery

There are two delivery options available when placing an order with RMJ:

1. 3 - 5 working days standard delivery

2. 1 - 3 working days express delivery

*All orders placed before 11am Mon-Fri are usually dispatched the same day.

FREE standard delivery is offered on all orders over £100 to the UK Mainland only.

All orders dispatched can be tracked by either royal mail or selected courier.

If you need a faster service please contact us and we will do our best to accommodate any reasonable requests.

Mainland UK orders

Standard 3-5 working days: £3.99

Express service 1 -3 working days: £6.99

Time periods may vary on delivery of different products. Please check delivery options carefully whilst checking out

Non UK Mainland orders

This includes deliveries to the Scottish Highlands, Islands, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands and the Isle of Wight

Standard delivery 3 – 5 Working Days: £9.99

Outside UK Orders

Standard delivery 5 – 7 working days: £15.99

Please enquire by email on info@recordmyjourney.co.uk about quicker shipping options

TRACKING

Where required and if possible we will provide you with a tracking reference number via email once your order has been dispatched. Please let us know your preference during the checkout process.

RETURNS

Customer service is our top priority and we will endeavour to resolve any product issues you may have. Should you not be 100% satisfied with the product received for any reason please contact us, no matter the problem, we are interested in your feedback and providing a quality service.

We hope that you will be happy with your product once received, but, in the event that you are not, we will gladly offer you a refund or exchange.

If you opt to return a purchased product that is not faulty, the cost of this will be your responsibility. If the product is found to be faulty, we can only offer to refund the cost of postage to addresses within the UK. Outside of the UK, the cost of postage lies with the customer.  

If you wish to request reimbursement for postage due to incorrectly advertised features, damaged or faulty products please contact us directly as most of these issues can usually be resolved expediently.

If, once we receive the product back and have verified the issues, we will reimburse the return postage fee. Please retain your postage receipt as it will be required for reimbursement which will be paid via bank transfer only.

We would appreciate it if you experience an issue that cannot be resolved by contacting us directly, that you send an email to returns@recordmyjourney.co.uk and let us know about the item you are returning.

Returns will need to know your reason, your preferred method of reimbursement, either by refund or exchange or the product.

EXCHANGES

If exchanging for another product, please let us know which item you wish to exchange them for. In most cases there will be price differences to allocate and either add to or reimburse you with. This is best handled via email instead of an automated service, so we ask for you to email returns@recordmyjourney.co.uk 

INSTRUCTIONS FOR RETURNS:

When returning an item purchased from RMJ, we ask that you follow this procedure to ensure the best service to yourselves.

  1. Contact us by email to let us know that you are returning the product

  2. Place a copy of the invoice and a cover letter or the email you have sent to us in the package so that we know how you would like us to respond, refund or exchange the product.

  3. Write the details of the product you’d like to order in exchange and verify your return address

  4. Retain the copy of the postage receipt if claiming the cost of postage back from us

We strongly recommend UK customers use a registered postal service since we can’t be held responsible for undelivered returns. Make sure you send the products back recorded and tracked and that you keep the receipt.

Please Note :

  • Whilst we are happy to receive our products back for exchange, they do need to be returned in their new condition as they were delivered to you. If there is a fault and products are being returned as a result, they should be in an agreeably good ‘as new’ condition and in their original packaging with associated labels, stickers, cable ties etc.  Please keep the packaging for your security.

  • If reasonable care hasn’t been taken of the goods before we receive them, resulting in damage or deterioration, then we will have no choice but to reassess the claim. In these isolated cases we will contact you within 2 working days to discuss the matter.

  • You are required to inform us if you wish to return an item within 30 days of purchase and it is imperative that we receive the returned item within a maximum 21 days from date of communication to its return.

  • Please note that if you are returning your camera to us for repair or exchange, it is your responsibility to ensure that you have retained any footage you wish to keep prior to shipping.  Whilst we will do our best to avoid deleting any saved footage, formatting memory cards is often a key part in most repairs.

  • Please communicate clearly on the return letter if you are returning a product with a memory card as you will be responsible for any return postage costs or the loss of this card should you send it in with the product.

  • IF you tamper with the camera in attempt to fix it yourself, this will invalidate he manufacturer warranty and we will not be able to offer you a full refund.

  • Please always contact us before attempting to fix anything on your camera

  • When hardwiring your camera to your vehicle, we recommend hiring a fully qualified auto electrician to do the work for you since it may invalidate your car or camera warranty.

  • If there is any damage to your camera as a result of hard-wiring we cannot provide a full refund, unless the hardwiring kit was supplied by us when you placed your order for the camera and you hired a professional auto electrician to do the work for you (proof will be required).

All returns should be posted to:

Nezimo LTD

2 Brocks Drive

Cheam

London

SM3 9UJ

This policy does not affect your statutory (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Company Details

Registered address:

Nezimo LTD

2 Brocks Drive

Cheam

London

SM3 9UJ

Customer Service contact details

Email: customercare@recordmyjourney.co.uk